Description

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Financial Aid Systems Analyst position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $59,332. Final compensation will be determined based on the candidate’s qualifications and experience.

This is a fully remote position. 

Reporting to the Associate Director of Financial Aid Systems, the Financial Aid Systems Analyst is a critical technical and analytical expert within the Office of Financial Aid & Scholarships, supporting the University’s mission to recruit, retain, and graduate students efficiently and equitably. This position manages and enhances financial aid systems and processes to ensure accurate, compliant, and student-centered service delivery.

The Analyst is responsible for designing, developing, programming, configuring, and maintaining Ellucian Banner Financial Aid modules and integrated third-party systems, including OnBase, Dynamic Forms, Scholarship Manager, and JobX/TimesheetX or similar software and systems. The role requires advanced SQL programming, algorithm development for awarding, data validation, and analysis to support operational excellence and strategic enrollment management initiatives. This position serves as a liaison with technical teams and vendors, ensuring seamless integration, compliance, and continuous process improvement to optimize the student experience.

Requirements

Required Education and Experience:

Bachelor’s degree and at least 2 years of experience in technical a systems support, data analysis, or financial aid systems role within higher education; OR

Associate degree and 4 years or more of direct experience in financial aid systems, SQL programming, or higher education technology. 

Extensive experience with word processing, spreadsheets, and presentation software

Experience with understanding and organizing data

Experience with documenting processes and procedures

Experience developing solutions and efficiencies in processes

Experience with Ellucian Banner Financial Aid

Preferred Education and Experience: 

Experience with PL/SQL, ODS Oracle, Web Tailor, and file transfer programs (FTP).

Computer programming and/or PL/SQL or other procedural language experience preferred

Experience with higher education policies and procedures preferred

Familiarity with the curricular approval process preferred

Familiarity with student information systems preferred

Advanced level of Excel knowledge

Experience with Oracle Financial Aid, OnBase, Dynamic Forms, Scholarship Manager, and related financial aid data systems (CPS, COD, NSLDS, SAIG).

Required Knowledge, Skills, and Abilities: 

Ability to work in a fast-paced, multi-faceted profession

Excellent interpersonal communication skills

Ability to manage time and responsibilities independently

Superior analytical and problem-solving skills

Strong written and verbal communication skills

Acute detail- and task-orientation skills

Ability to accurately document technical processes

Ability to work independently and in a team environment and with a wide variety of populations

Ability and desire to research the history of context of issues for complete resolution

Ability to discern how discrete processes are interrelated

Knowledge of the principles and techniques of computer systems documentation and forms design

Knowledge of federal and state regulations governing financial aid programs is beneficial